Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days within the US. Every order ships free.
Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Products & Kits
What age are your kits designed for?
Our kits are designed for ages 8 and up. Kids ages 8-10 may need some adult supervision, while ages 10+ can typically build independently.
Do I need any additional tools or parts?
No! Every kit includes all parts, tools, and components needed. You just need a computer to program the Arduino (Windows, Mac, or Linux).
Do I need coding experience?
Not at all. Our kits include pre-written code that works out of the box. For those who want to learn, we provide step-by-step coding guides.
Are batteries included?
Battery requirements vary by kit. Check the product page for details. Most kits use USB power or rechargeable batteries that are included.
Can I buy replacement parts?
Yes! Contact us at trinkolostore@gmail.com with your order number. We ship replacements free of charge for defective parts.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on all unopened kits. If a kit is defective, we will replace it or issue a full refund.
How do I start a return?
Email trinkolostore@gmail.com with your order number. We will provide a prepaid return label within 24 hours.
Technical Support
My robot is not working. What should I do?
First, check the troubleshooting section in your kit manual. If you are still stuck, email us with a photo or video of the issue. Our team typically responds within a few hours.
Where can I find the video tutorials?
Each product page includes links to our tutorial videos. You can also find them on the instruction card included in your kit.
Can I customize the code?
Absolutely! All our kits use open-source Arduino code. You can modify the code, add new features, and make the project truly your own.